Repair or maintenance request
Report any requests to us by contacting:
naccs Head Office0203 095 0954
naccs Out of Hours Emergency0203 095 0954
Contact Information for Tenants
We want to make your stay as comfortable as possible. In case of an emergency, please use the following contact details.
Other useful contacts
British Gas0845 609 1122
EDF Energy0800 085 0000
Scottish Power0800 096 9000
UK Power Networks0800 029 4285
EON Energy0345 052 0000
Thames Water0800 316 9800
Emergency Contacts
Police
Call 999
Dial 101 for non-emergency calls
Fire
Call 999
Dial 101 for non-emergency calls
Ambulance
Call 999
Dial 111 for non-emergency calls
National Grid Gas
Call 0800 111 999
Dial if you smell a gas leak
Frequently Asked Questions
Getting started
Do I need to give my utility providers any information when I move in?+
Please ensure that you register for all of the bills that you are responsible for, such as gas, electricity, water and council tax.
I have a maintenance issue, what should I do?+
Identify the issue and the room that it is in, note when it happened, and call our office on 0203 095 0954.
Properties
I have a water leak in my property, what can I do?+
Identify the room and where the water is coming from, then call the office immediately on 0203 095 0954.
What should I do if I have an issue with my boiler?+
Check the pressure gauge and any error codes, then call the naccs office on 0203 095 0954.
My appliance is faulty, who do I call?+
Washing machines are the tenant’s liability. For all other appliances, please call the naccs office on 0203 095 0954.
I think I have an electrical issue, what should I do next?+
Check the fuse box and your top-up meter, then check UK Power Networks for local power cuts.
I have a gas issue, what do I do?+
Check your top-up meter and that the gas valve near the meter is open, then call the office.
I have an issue with mould, what should I do?+
Ventilate the property, use extractor fans, and ensure heaters are not covered or obstructed.
Still waiting for a response on your maintenance issue?+
Boiler issues and water leaks take approximately 24–48 hours to investigate. Appliances can take up to 28 days. Email maintenance@naccs.co.uk for non-emergencies.
